Shipping policy

Processing Time

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in the shipment of your order, we at ToneGrove will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. ToneGrove offers free shipping for orders over $30.

For customers who prefer a more environmentally friendly shipping option, we offer carbon-neutral shipping for an additional fee.

Estimated shipping times:

  • USA: 7-10 days
  • Canada: 8-15 days
  • Europe: 8-15 days
  • Australia: 7-10 days
  • New Zealand: 7-10 days

Please note, delivery delays can occasionally occur, particularly during the holiday season.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

ToneGrove is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ToneGrove is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We ship to addresses outside of the U.S. The customer is responsible for any customs, duties, and taxes that may apply.

Order Cancellation & Changes

If you need to cancel or modify your order, please contact us immediately. We at ToneGrove are able to cancel or change the order only if it has not yet been shipped.

Return Policy

We offer a 14-day money-back guarantee. For more information, please see our Return Policy.

Shipping to P.O. boxes or APO/FPO addresses

ToneGrove ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Thank you for shopping with us at ToneGrove!